Microsoft Publisher App

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If you are unable to complete the process or are experiencing unexpected behavior with publisher verification, you should start by doing the following if you are receiving errors or seeing unexpected behavior:

  1. Review the requirements and ensure they have all been met.

  2. Review the instructions to mark an app as publisher verified and ensure all steps have been performed successfully.

  3. Review the list of common issues.

  4. Reproduce the request using Graph Explorer to gather additional info and rule out any issues in the UI.

Common Issues

Below are some common issues that may occur during the process.

  • I don’t know my Microsoft Partner Network ID (MPN ID) or I don’t know who the primary contact for the account is

    1. Navigate to the MPN enrollment page
    2. Sign in with a user account in the org's primary Azure AD tenant
    3. If an MPN account already exists, this will be recognized and you will be added to the account
    4. Navigate to the partner profile page where the MPN ID and primary account contact will be listed
  • I don’t know who my Azure AD Global Administrator (also known as Company Admin or Tenant Admin) is, how do I find them? What about the Application Administrator or Cloud Application Administrator?

    1. Sign in to the Azure AD Portal using a user account in your organization's primary tenant
    2. Navigate to Role Management
    3. Click the desired admin role
    4. The list of users assigned that role will be displayed
  • I don't know who the admin(s) for my MPN account areGo to the MPN User Management page and filter the user list to see what users are in various admin roles.

  • I am getting an error saying that my MPN ID is invalid or that I do not have access to it.

    1. Go to your partner profile and verify that:
      • The MPN ID is correct.
      • There are no errors or “pending actions” shown, and the verification status under Legal business profile and Partner info both say “authorized” or “success”.
    2. Go to the MPN tenant management page and confirm that the tenant the app is registered in and that you are signing with a user account from is on the list of associated tenants. If you need to add an additional tenant, follow the instructions here. Please be aware that all Global Admins of any tenant you add will be granted Global Admin privileges on your Partner Center account.
    3. Go to the MPN User Management page and confirm the user you are signing in as is either a Global Admin, MPN Admin, or Accounts Admin. If you need to add a user to a role in Partner Center, follow the instructions here.
  • When I sign into the Azure AD portal, I do not see any apps registered. Why?Your app registrations may have been created using a different user account in this tenant, a personal/consumer account, or in a different tenant. Ensure you are signed in with the correct account in the tenant where your app registrations were created.

  • I'm getting an error related to multi-factor authentication. What should I do?Please ensure multi-factor authentication is enabled and required for the user you are signing in with and for this scenario. For example, MFA could be:

    • Always required for the user you are signing in with
    • Required for Azure management.
    • Required for the type of administrator you are signing in with.

Making Microsoft Graph API calls

If you are having an issue but unable to understand why based on what you are seeing in the UI, it may be helpful to perform further troubleshooting by using Microsoft Graph calls to perform the same operations you can perform in the App Registration portal.

The easiest way to make these requests is using Graph Explorer. You may also consider other options like using Postman, or using PowerShell to invoke a web request.

You can use Microsoft Graph to both set and unset your app’s verified publisher and check the result after performing one of these operations. The result can be seen on both the application object corresponding to your app registration and any service principals that have been instantiated from that app. For more information on the relationship between those objects, see: Application and service principal objects in Azure Active Directory.

Here are examples of some useful requests:

Set Verified Publisher

Microsoft

Request

Response

Unset Verified Publisher

Request:

Response

Get Verified Publisher info from Application

Get Verified Publisher info from Service Principal

Error Reference

The following is a list of the potential error codes you may receive, either when troubleshooting with Microsoft Graph or going through the process in the app registration portal.

MPNAccountNotFoundOrNoAccess

The MPN ID you provided () does not exist, or you do not have access to it. Provide a valid MPN ID and try again.

Most commonly caused by the signed-in user not being a member of the proper role for the MPN account in Partner Center- see requirements for a list of eligible roles and see common issues for more information. Can also be caused by the tenant the app is registered in not being added to the MPN account, or an invalid MPN ID.

MPNGlobalAccountNotFound

The MPN ID you provided () is not valid. Provide a valid MPN ID and try again.

Most commonly caused when an MPN ID is provided that corresponds to a Partner Location Account (PLA). Only Partner Global Accounts are supported. See Partner Center account structure for more details.

MPNAccountInvalid

The MPN ID you provided () is not valid. Provide a valid MPN ID and try again.

Most commonly caused by the wrong MPN ID being provided.

MPNAccountNotVetted

Microsoft Publisher Application

The MPN ID () you provided has not completed the vetting process. Complete this process in Partner Center and try again.

Most commonly caused by when the MPN account has not completed the verification process.

NoPublisherIdOnAssociatedMPNAccount

The MPN ID you provided () is not valid. Provide a valid MPN ID and try again.

Most commonly caused by the wrong MPN ID being provided.

MPNIdDoesNotMatchAssociatedMPNAccount

The MPN ID you provided () is not valid. Provide a valid MPN ID and try again.

Most commonly caused by the wrong MPN ID being provided.

ApplicationNotFound

The target application () cannot be found. Provide a valid application ID and try again.

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Most commonly caused when verification is being performed via Graph API, and the id of the application provided is incorrect. Note- the id of the application must be provided, not the AppId/ClientId.

B2CTenantNotAllowed

This capability is not supported in an Azure AD B2C tenant.

EmailVerifiedTenantNotAllowed

This capability is not supported in an email verified tenant.

NoPublisherDomainOnApplication

The target application (<AppId>) must have a Publisher Domain set. Set a Publisher Domain and try again.

Occurs when a Publisher Domain is not configured on the app.

PublisherDomainMismatch

The target application's Publisher Domain () does not match the domain used to perform email verification in Partner Center (). Ensure these domains match and try again.

Occurs when neither the app's Publisher Domain nor one of the custom domains added to the Azure AD tenant match the domain used to perform email verification in Partner Center.

NotAuthorizedToVerifyPublisher

You are not authorized to set the verified publisher property on application ()

Most commonly caused by the signed-in user not being a member of the proper role for the MPN account in Azure AD- see requirements for a list of eligible roles and see common issues for more information.

MPNIdWasNotProvided

The MPN ID was not provided in the request body or the request content type was not 'application/json'.

MSANotSupported

This feature is not supported for Microsoft consumer accounts. Only applications registered in Azure AD by an Azure AD user are supported.

InteractionRequired

Occurs when multi-factor authentication has not been performed before attempting to add a verified publisher to the app. See common issues for more information. Note: MFA must be performed in the same session when attempting to add a verified publisher. If MFA is enabled but not required to be performed in the session, the request will fail.

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The error message displayed will be: 'Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to proceed.'

Next steps

If you have reviewed all of the previous information and are still receiving an error from Microsoft Graph, gather as much of the following information as possible related to the failing request and contact Microsoft support.

Microsoft Publisher Apple Equivalent

  • Timestamp
  • CorrelationId
  • ObjectID or UserPrincipalName of signed in user
  • ObjectId of target application
  • AppId of target application
  • TenantId where app is registered
  • MPN ID
  • REST request being made
  • Error code and message being returned
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Publisher verification helps admins and end users understand the authenticity of application developers integrating with the Microsoft identity platform.

When an application is marked as publisher verified, it means that the publisher has verified their identity using a Microsoft Partner Network account that has completed the verification process and has associated this MPN account with their application registration.

A blue 'verified' badge appears on the Azure AD consent prompt and other screens:

This feature is primarily for developers building multi-tenant apps that leverage OAuth 2.0 and OpenID Connect with the Microsoft identity platform. These apps can sign users in using OpenID Connect, or they may use OAuth 2.0 to request access to data using APIs like Microsoft Graph.

Benefits

Publisher verification provides the following benefits:

  • Increased transparency and risk reduction for customers- this capability helps customers understand which apps being used in their organizations are published by developers they trust.

  • Improved branding- a “verified” badge appears on the Azure AD consent prompt, Enterprise Apps page, and additional UX surfaces used by end users and admins.

  • Smoother enterprise adoption- admins can configure user consent policies, with publisher verification status as one of the primary policy criteria.

Note

Starting in November 2020, end-users will no longer be able to grant consent to most newly registered multi-tenant apps without verified publishers. This will apply to apps that are registered after November 8th 2020, use OAuth2.0 to request permissions beyond basic sign-in and read user profile, and request consent from users in different tenants than the one the app is registered in. A warning will be displayed on the consent screen informing users that these apps are risky and are from unverified publishers.

Requirements

There are a few pre-requisites for publisher verification, some of which will have already been completed by many Microsoft partners. They are:

  • An MPN ID for a valid Microsoft Partner Network account that has completed the verification process. This MPN account must be the Partner global account (PGA) for your organization.

  • An app registered in an Azure AD tenant, with a Publisher Domain configured.

  • The domain of the email address used during MPN account verification must either match the publisher domain configured on the app or a DNS-verified custom domain added to the Azure AD tenant.

  • The user performing verification must be authorized to make changes to both the app registration in Azure AD and the MPN account in Partner Center.

    • In Azure AD this user must be a member of one of the following roles: Application Admin, Cloud Application Admin, or Global Admin.

    • In Partner Center this user must have of the following roles: MPN Admin, Accounts Admin, or a Global Admin (this is a shared role mastered in Azure AD).

  • The user performing verification must sign in using multi-factor authentication.

  • The publisher agrees to the Microsoft identity platform for developers Terms of Use.

Publisher

Developers who have already met these pre-requisites can get verified in a matter of minutes. If the requirements have not been met, getting set up is free.

Frequently asked questions

Below are some frequently asked questions regarding the publisher verification program. For FAQs related to the requirements and the process, see mark an app as publisher verified.

  • What information does publisher verification not provide? When an application is marked publisher verified this does not indicate whether the application or its publisher has achieved any specific certifications, complies with industry standards, adheres to best practices, etc. Other Microsoft programs do provide this information, including Microsoft 365 App Certification.

  • How much does this cost? Does it require any license? Microsoft does not charge developers for publisher verification and it does not require any specific license.

  • How does this relate to Microsoft 365 Publisher Attestation? What about Microsoft 365 App Certification? These are complementary programs that developers can use to create trustworthy apps that can be confidently adopted by customers. Publisher verification is the first step in this process, and should be completed by all developers creating apps that meet the above criteria.

    Developers who are also integrating with Microsoft 365 can receive additional benefits from these programs. For more information, refer to Microsoft 365 Publisher Attestation and Microsoft 365 App Certification.

  • Is this the same thing as the Azure AD Application Gallery? No- publisher verification is a complementary but separate program to the Azure Active Directory application gallery. Developers who fit the above criteria should complete the publisher verification process independently of participation in that program.

Next steps

  • Learn how to mark an app as publisher verified.
  • Troubleshoot publisher verification.